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Shipping from our workshop
1NDI / Week Before the Game (Неделя до игры) ships from Vladimir, Russia. We ship to destinations currently served by EMS, subject to carrier availability and acceptance of the parcel. We confirm that your address can be served before requesting payment.
How to request an order
Add products to your cart and submit your contact details and delivery address. This creates an order enquiry, not a paid or confirmed purchase. We contact you by email to confirm the products, availability, shipping cost and final amount.
Payment and dispatch
Payment is made through PayPal after the order and delivery cost have been agreed by email. We dispatch within one week after payment. Do not send payment until you have received and accepted the confirmed details.
Delivery time and cost
Transit time is separate from the preparation period and depends on the destination, EMS service and customs processing. Shipping is quoted by email before payment; it is not included in the product subtotal shown in the cart. We do not promise a universal delivery date or a fixed worldwide shipping rate.
Address and destination restrictions
Provide the recipient’s full name, email, phone number with country code, country, city, postal code where applicable, and street address. Contact us promptly if anything changes. Carrier and destination restrictions can change; we verify availability for each request.
Customs and delivery issues
Any destination-specific customs requirements and charges that we can identify are discussed before payment. Customs authorities may assess charges according to local rules. For a delayed, damaged or missing parcel, email nenavist0@gmail.com with your order reference so we can investigate.
Returns and manufacturing defects
Our replacement and return process is described in Terms & Conditions. Contact us before sending anything back. We can often assess a reported manufacturing defect from photos without an international return.
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